The
initial step in resolving any conflict regarding fines, lost book charges,
or charges for damage to any
library materials is to speak with the Head
of Circulation. If the patron still disagrees with the library policy
regarding library obligations, the appeal process should be initiated
by the patron.
Please follow these guidelines to begin the appeal process.
- Only the person in whose name the library obligation appears may appeal the obligation.
- All library obligations
must be paid prior to the appeal hearing. Should the appeal be ruled
in the
appellant’s favor, full reimbursement will be made by the Bursar’s office directly to the appellant. - The online appeal form must be completed and submitted.
- Every attempt will be made to complete the hearing and render a decision within the semester the complaint is made. If the complaint is made at the end of a semester, the appeal process may extend into the following semester.
To begin the appeal process, you must submit the form below. All information requested must be complete. A thorough statement of the facts and the remedy sought should be included.
The online appeal
form will be sent to the Head of Circulation to review and provide comment,
specifically addressing the remedy sought. This comment and review will
be submitted to the patron. If the matter is
resolved between the patron
and the library, the appeal will end.
If the patron does
not agree with the proposal from the Head of Circulation, the appeal form
should be
returned to the originator with additional comments. The appeal
will be forwarded to the Associate Dean (and
the Subject Specialist if
appropriate) for review and final comment. The patron and the Head of
Circulation
will be informed of the final decision. Once the final decision
is rendered, the appeal process has ended.
renovation update